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Crash in UpdateTransitionRoomGameObj since 2021.1.4 [closed]

0 votes
Hi,

Since last Wwise update, we got a reccuring crash in EventMgrThread From Wwise
No idea were to report the problem elsewere, seems 100% comming from AudioKinetict Code.

If someone know were i could report this crash more officially, would be of great help !

I'll put detail of the crashes in case an Audiokinetict member pass by :

Detail :

Wwise Version : 2021.1.4.7707
Engine : Custom (SilkEngine)
Other info : Using spatial audio room, portal and geometry
CallStack :

     EngineDO.dll!AkAcousticRoom::UpdateTransitionRoomGameObj(CAkGameObject * pRoomGameObj=0x00000217baa38780, AkRayBuilder & in_builder={...}, CAkSpatialAudioComponent * in_pListener=0x00000218e34ed190) Line 897    C++
     EngineDO.dll!AkAcousticRoom::Update(CAkGameObject * in_pRoomGameObject=0x00000217baa38780, AkRayBuilder & in_builder={...}, CAkSpatialAudioListener * in_pListener) Line 710    C++
     EngineDO.dll!AkAcousticRoom::BuildCustomRays(CAkGameObject * in_pGameObject=0x00000217baa38780, AkRayBuilder & in_builder={...}) Line 636    C++
     EngineDO.dll!CAkVolumeRayComponent::BuildCachedVolumeRays() Line 232    C++
     EngineDO.dll!CAkEmitter::UpdateCachedPositions() Line 252    C++
     EngineDO.dll!CAkRegistryMgr::UpdateGameObjectPositions() Line 894    C++
     EngineDO.dll!CAkAudioMgr::Perform(bool in_bProcessMessageQueueOnly, bool in_bIsCalledFromRenderAudio) Line 575    C++
     EngineDO.dll!CAkAudioThread::EventMgrThreadFunc(void * lpParameter=0x00000217b94102a8) Line 75    C++
     kernel32.dll!BaseThreadInitThunk()    Unknown
     ntdll.dll!RtlUserThreadStart()    Unknown

Problem : trying to use a nullptr object ( pAdjacentRoom ) outside of the if that check if pAdjacentRoom is nullptr

Thanks !
closed with the note: You can report bugs to Support by opening a support ticket (https://www.audiokinetic.com/customers/tickets/) or by using the Bug Reporter from the Launcher: https://www.audiokinetic.com/library/edge/?source=InstallGuide&id=reporting_bugs.
in General Discussion by Grégoire B. (100 points)
closed by Mads Maretty S. (Audiokinetic)
You can report bugs to Support by opening a support ticket (https://www.audiokinetic.com/customers/tickets/) or by using the Bug Reporter from the Launcher: https://www.audiokinetic.com/library/edge/?source=InstallGuide&id=reporting_bugs.
by Samuel L. (Audiokinetic) (23.6k points)
Thanks a lot ! Was exactly what i was looking for !
by Grégoire B. (100 points)
Hello !
I'm interested in knowing more about the resolution for this issue. We just encountered this crash after an update to 2021.1.4 too. We originally updated from 2021.1.1 to solve a crash that was happening with the UE integration when streaming media assets.
I understand the right channel is the support tickets, but if there is a known fix, it could help others to put it here.
Thanks !
by Melchior C. (100 points)
We have the same issue here so I'd love to get some insight into the resolution.
by Adam G. (100 points)
I contacted the support and they told me the fix will be in version 2021.1.5, which should be released before the end of November. In my case, I preferred having a fix quickly because of a milestone, so they kindly provided me patched libraries for 2021.1.4 containing the fix. You can reach out to them if you're in the same situation.
by Melchior C. (100 points)
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