Audiokinetic's Community Q&A is the forum where users can ask and answer questions within the Wwise and Strata communities. If you would like to get an answer from Audiokinetic's Technical support team, make sure you use the Support Tickets page.

Launcher won't load anything (Mac)

+2 votes

Hi guys :)

After downloading the Wwise launcher i wanted to get started but nothing really happens.

Homescreen is showing "Initializing. Connecting to server..". Wwise Tab just keeps running "Retrieving list from server..." but noting happens. I'm running Wwise on  a 2014 Macbook Pro.

Things  I tried so far: 

  • Paused Little Snitch
  • Connected with and without VPN
  • Run Batchmod to reset permissions

 

Nothing helped so far. Any ideas?

 

Thanks in advance,

 

Marcus 

in General Discussion by Marcus K. (120 points)
Same thing here. Following.
by Tim L. (110 points)
moved by Bernard R. (Audiokinetic)
All tabs are empty too and there's a spinning wheel that keeps spinning forever.
by Fernando M. (150 points)
I'm having the same issue here in 2 Macs.

One is a MacBook Pro 2016 running Sierra.

The other is the iMacPro 2018 running High Sierra.

No VPN at work and I've already tested in 2 different Wi-fi connections unsuccessfully.

Thanks in advance for the help and support, AK Team.
by Fernando M. (150 points)
We had some server issues. Do you still have trouble accessing the content from the Launcher?
by Bernard R. (Audiokinetic) (35.8k points)
Same thing here, I cannot install the last version it says "Install opration completed with errors"...
by Marco C. (110 points)
Can someone post their Wwise Launcher log? It is accessible from the About page.
by Bernard R. (Audiokinetic) (35.8k points)
Here it is -
2019-02-07T12:35:28.157Z: Initializing module: install-log
2019-02-07T12:35:28.160Z: === System Data ===
2019-02-07T12:35:28.160Z:    Initializing WwiseLauncher 2018.11.14
2019-02-07T12:35:28.161Z:    Wwise Launcher 2018.11.14.831
2019-02-07T12:35:28.161Z:    locale: en-US
2019-02-07T12:35:28.161Z:    exe: /Applications/Wwise Launcher.app/Contents/MacOS/Electron
2019-02-07T12:35:28.161Z:    app: /Applications/Wwise Launcher.app/Contents/Resources/app.asar
2019-02-07T12:35:28.161Z:    node version: v7.9.0
2019-02-07T12:35:28.162Z:    argv:/Applications/Wwise Launcher.app/Contents/MacOS/Electron
2019-02-07T12:35:28.162Z:    userData: /Users/mbilly/Library/Application Support/WwiseLauncher
2019-02-07T12:35:28.162Z:    appData: /Users/mbilly/Library/Application Support
2019-02-07T12:35:28.162Z:    module: /Applications/Wwise Launcher.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework
2019-02-07T12:35:28.162Z:    home: /Users/mbilly
2019-02-07T12:35:28.162Z:    temp: /var/folders/cf/2r0grnp523x8k1q8yqnxb_lm0000gn/T/
2019-02-07T12:35:28.163Z: Initializing module: settings
2019-02-07T12:35:28.165Z: Loaded user settings: {"mainWindowBounds":{"x":0,"y":23,"width":1100,"height":824,"minWidth":300,"minHeight":0},"lastInstallDirectory":"/Applications/Audiokinetic","analyticsRepostAttempts":{},"unitySettings":{"validExecutables":{"/Applications/Unity/Unity.app":1}},"userLocalId":"3dbcccf4205014e1e3ac827a2bcf8914"}
2019-02-07T12:35:28.166Z: Initializing module: launcher
2019-02-07T12:35:28.252Z: Initializing module: proxy
2019-02-07T12:35:28.323Z: RESOLVE PROXY: http://www.audiokinetic.com DIRECT
2019-02-07T12:35:28.324Z: Setting new proxy for http:www.audiokinetic.com: DIRECT bad=false
2019-02-07T12:35:28.325Z: RESOLVE PROXY: https://www.audiokinetic.com DIRECT
2019-02-07T12:35:28.325Z: Setting new proxy for https:www.audiokinetic.com: DIRECT bad=false
2019-02-07T12:35:28.326Z: Initializing module: auto-update
2019-02-07T12:35:28.326Z: Initializing module: install
2019-02-07T12:35:28.327Z: Initializing module: install-bundle
2019-02-07T12:35:28.328Z: Initializing module: eula-history
2019-02-07T12:35:28.335Z: Loaded eula-history.json: null
2019-02-07T12:35:28.336Z: Initializing module: install-table
2019-02-07T12:35:28.342Z: default bundles path /Users/mbilly/Library/Application Support/WwiseLauncher/Json/wwise-projects-info.json
2019-02-07T12:35:28.343Z: Initializing module: recent-project
2019-02-07T12:35:28.343Z: Initializing module: install-progress
2019-02-07T12:35:28.344Z: Initializing module: commander
2019-02-07T12:35:28.344Z: Initializing module: rss
2019-02-07T12:35:28.344Z: Initializing module: rss
2019-02-07T12:35:28.344Z: Initializing module: system
2019-02-07T12:35:28.345Z: Initializing module: download
2019-02-07T12:35:28.346Z: Initializing module: bundle-action
2019-02-07T12:35:28.347Z: Initializing module: unity
2019-02-07T12:35:28.348Z: Initializing module: samples
2019-02-07T12:35:28.349Z: Initializing module: about
2019-02-07T12:35:28.349Z: Initializing module: CRM
2019-02-07T12:35:28.352Z: Checking for deferred analytics (init)
2019-02-07T12:35:28.357Z: Posting deferred analytics file analytics-deferred-posts-{284fe40de44f4213262523065b0256fb}-{d2dd06606c59361936fc108716a370c5}.json
2019-02-07T12:35:28.952Z: Tracking: launcher/unreal/installedVersion/ version:4.18 isCustomBuild:false
2019-02-07T12:35:28.974Z: Tracking: launcher/unity/installedVersion/ version:2017.3.1p3
2019-02-07T12:35:29.037Z: Tracking: launcher/pageVisit/
2019-02-07T12:35:29.052Z: Retrieving articles feed
2019-02-07T12:35:29.172Z: POST(0): https://www.audiokinetic.com/wwise/launcher/?action=log err:null statusCode:200 PROXY: null
2019-02-07T12:35:29.175Z: Initializing module: signin
2019-02-07T12:35:29.176Z: Signin: Loaded JWT from file.
2019-02-07T12:35:29.177Z: Tracking: launcher/perf/start/time:2
2019-02-07T12:35:29.177Z: *** Modules Initialisation Done!
2019-02-07T12:35:29.196Z: Tracking: launcher/pageVisit/
2019-02-07T12:35:29.203Z: Retrieving articles feed
2019-02-07T12:35:29.672Z: POST(2): https://www.audiokinetic.com/wwise/launcher/?action=articles err:null statusCode:200 PROXY: null
2019-02-07T12:35:29.687Z: POST(1): https://www.audiokinetic.com/wwise/launcher/?action=allBundles err:null statusCode:200 PROXY: null
2019-02-07T12:35:29.781Z: POST(3): https://www.audiokinetic.com/wwise/launcher/?action=articles err:null statusCode:200 PROXY: null
2019-02-07T12:48:59.421Z: Tracking: launcher/pageVisit/About
2019-02-07T12:49:21.189Z: Tracking: launcher/pageVisit/
2019-02-07T12:49:21.208Z: Retrieving articles feed
2019-02-07T12:49:22.507Z: POST(4): https://www.audiokinetic.com/wwise/launcher/?action=articles err:null statusCode:200 PROXY: null
2019-02-07T12:49:25.836Z: Tracking: launcher/pageVisit/About
2019-02-07T12:49:27.955Z: Tracking: launcher/openLog
2019-02-07T12:50:28.389Z: Checking for deferred analytics (interval 900 sec)
2019-02-07T12:50:28.401Z: Posting deferred analytics file analytics-deferred-posts-{512f1f86e8ae6286153782e53bcdc9af}-{d05204ded65090498b2ba8c6daee463f}.json
2019-02-07T12:50:29.431Z: POST(5): https://www.audiokinetic.com/wwise/launcher/?action=log err:null statusCode:200 PROXY: null
by Fernando M. (150 points)
Fernando, Thank you. I could not see any failure in the log you posted. Did you reproduce the issue in this specific session?
by Bernard R. (Audiokinetic) (35.8k points)
Yes,
I just opened the Launcher, waited for a while.
Nothing happened. Blank screen.
Then I opened the log file and copied here.
It is still blank as I write this (1/2 hour later).
by Fernando M. (150 points)
Bernard,
Another log from another computer that's not working either.
Yesterday it worked and I was able to update my Wwise version.
But today all is blank again -
2019-02-07T14:03:05.567Z: Initializing module: install-log
2019-02-07T14:03:05.569Z: === System Data ===
2019-02-07T14:03:05.569Z:    Initializing WwiseLauncher 2018.11.14
2019-02-07T14:03:05.570Z:    Wwise Launcher 2018.11.14.831
2019-02-07T14:03:05.570Z:    locale: en-US
2019-02-07T14:03:05.570Z:    exe: /Applications/Wwise Launcher.app/Contents/MacOS/Electron
2019-02-07T14:03:05.571Z:    app: /Applications/Wwise Launcher.app/Contents/Resources/app.asar
2019-02-07T14:03:05.571Z:    node version: v7.9.0
2019-02-07T14:03:05.571Z:    argv:/Applications/Wwise Launcher.app/Contents/MacOS/Electron
2019-02-07T14:03:05.571Z:    userData: /Users/billymello/Library/Application Support/WwiseLauncher
2019-02-07T14:03:05.571Z:    appData: /Users/billymello/Library/Application Support
2019-02-07T14:03:05.571Z:    module: /Applications/Wwise Launcher.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework
2019-02-07T14:03:05.571Z:    home: /Users/billymello
2019-02-07T14:03:05.571Z:    temp: /var/folders/07/zhw97n0507v1515j5_q6hfj80000gn/T/
2019-02-07T14:03:05.571Z: Initializing module: settings
2019-02-07T14:03:05.573Z: Loaded user settings: {"mainWindowBounds":{"x":0,"y":0,"width":1100,"height":900,"minWidth":300,"minHeight":0},"lastInstallDirectory":"/Applications/Audiokinetic","analyticsRepostAttempts":{},"unitySettings":{"validExecutables":{"/Applications/Unity/Unity.app":1}},"userLocalId":"7a45c5e94bda6e0d4886c6c348e8f949"}
2019-02-07T14:03:05.573Z: Initializing module: launcher
2019-02-07T14:03:05.656Z: Initializing module: proxy
2019-02-07T14:03:05.681Z: RESOLVE PROXY: http://www.audiokinetic.com DIRECT
2019-02-07T14:03:05.682Z: Setting new proxy for http:www.audiokinetic.com: DIRECT bad=false
2019-02-07T14:03:05.687Z: RESOLVE PROXY: https://www.audiokinetic.com DIRECT
2019-02-07T14:03:05.687Z: Setting new proxy for https:www.audiokinetic.com: DIRECT bad=false
2019-02-07T14:03:05.688Z: Initializing module: auto-update
2019-02-07T14:03:05.688Z: Initializing module: install
2019-02-07T14:03:05.688Z: Initializing module: install-bundle
2019-02-07T14:03:05.689Z: Initializing module: eula-history
2019-02-07T14:03:05.714Z: Loaded eula-history.json: null
2019-02-07T14:03:05.715Z: Initializing module: install-table
2019-02-07T14:03:05.725Z: default bundles path /Users/billymello/Library/Application Support/WwiseLauncher/Json/wwise-projects-info.json
2019-02-07T14:03:05.725Z: Could not execute operation 'Load Default Bundles match': ENOENT: no such file or directory, open '/Users/billymello/Library/Application Support/WwiseLauncher/Json/wwise-projects-info.json'
2019-02-07T14:03:05.726Z: Initializing module: recent-project
2019-02-07T14:03:05.726Z: Initializing module: install-progress
2019-02-07T14:03:05.726Z: Initializing module: commander
2019-02-07T14:03:05.726Z: Initializing module: rss
2019-02-07T14:03:05.727Z: Initializing module: rss
2019-02-07T14:03:05.727Z: Initializing module: system
2019-02-07T14:03:05.727Z: Initializing module: download
2019-02-07T14:03:05.728Z: Initializing module: bundle-action
2019-02-07T14:03:05.728Z: Initializing module: unity
2019-02-07T14:03:05.729Z: Initializing module: samples
2019-02-07T14:03:05.730Z: Initializing module: about
2019-02-07T14:03:05.730Z: Initializing module: CRM
2019-02-07T14:03:05.732Z: Checking for deferred analytics (init)
2019-02-07T14:03:05.736Z: Posting deferred analytics file analytics-deferred-posts-{85f78d69da00a326c9eb0199ed0508f2}-{709c16e858aa1397e75935c249202c93}.json
2019-02-07T14:03:06.141Z: Unreal LauncherInstalled.dat file was not found: ENOENT: no such file or directory, open '/Users/billymello/Library/Application Support/Epic/UnrealEngineLauncher/LauncherInstalled.dat'
2019-02-07T14:03:06.149Z: Unreal shared folder does not exist
2019-02-07T14:03:06.169Z: Tracking: launcher/unity/installedVersion/ version:2018.2.16f1
2019-02-07T14:03:06.210Z: Tracking: launcher/pageVisit/
2019-02-07T14:03:06.219Z: Retrieving articles feed
2019-02-07T14:03:06.666Z: POST(0): https://www.audiokinetic.com/wwise/launcher/?action=log err:null statusCode:200 PROXY: null
2019-02-07T14:03:06.668Z: Initializing module: signin
2019-02-07T14:03:06.669Z: Signin: Loaded JWT from file.
2019-02-07T14:03:06.670Z: Tracking: launcher/perf/start/time:2
2019-02-07T14:03:06.670Z: *** Modules Initialisation Done!
2019-02-07T14:03:06.711Z: Tracking: launcher/pageVisit/
2019-02-07T14:03:06.732Z: Retrieving articles feed
2019-02-07T14:03:06.832Z: POST(1): https://www.audiokinetic.com/wwise/launcher/?action=allBundles err:null statusCode:200 PROXY: null
2019-02-07T14:03:06.849Z: POST(2): https://www.audiokinetic.com/wwise/launcher/?action=articles err:null statusCode:200 PROXY: null
2019-02-07T14:03:07.272Z: POST(3): https://www.audiokinetic.com/wwise/launcher/?action=articles err:null statusCode:200 PROXY: null
2019-02-07T14:06:44.249Z: Tracking: launcher/pageVisit/About
2019-02-07T14:06:46.781Z: Tracking: launcher/openLog
by Fernando M. (150 points)
Can you tell us your mac OS version?
by Bernard R. (Audiokinetic) (35.8k points)
Two computers, one running High Sierra, the other running Sierra.
by Fernando M. (150 points)
Problem is still there, here's my log:

2019-02-07T17:05:45.990Z: Initializing module: install-log
2019-02-07T17:05:45.996Z: === System Data ===
2019-02-07T17:05:45.996Z:    Initializing WwiseLauncher 2018.11.14
2019-02-07T17:05:45.998Z:    Wwise Launcher 2018.11.14.831
2019-02-07T17:05:45.998Z:    locale: en-US
2019-02-07T17:05:45.998Z:    exe: /Applications/Wwise Launcher.app/Contents/MacOS/Electron
2019-02-07T17:05:45.998Z:    app: /Applications/Wwise Launcher.app/Contents/Resources/app.asar
2019-02-07T17:05:45.999Z:    node version: v7.9.0
2019-02-07T17:05:45.999Z:    argv:/Applications/Wwise Launcher.app/Contents/MacOS/Electron
2019-02-07T17:05:45.999Z:    userData: /Users/Marcus/Library/Application Support/WwiseLauncher
2019-02-07T17:05:45.999Z:    appData: /Users/Marcus/Library/Application Support
2019-02-07T17:05:45.999Z:    module: /Applications/Wwise Launcher.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework
2019-02-07T17:05:46.000Z:    home: /Users/Marcus
2019-02-07T17:05:46.000Z:    temp: /var/folders/c6/yg6mfn6n74l_n91y52080fxc0000gn/T/
2019-02-07T17:05:46.000Z: Initializing module: settings
2019-02-07T17:05:46.002Z: Loaded user settings: {"mainWindowBounds":{"x":113,"y":23,"width":1100,"height":877,"minWidth":300,"minHeight":0},"lastInstallDirectory":"/Applications/Audiokinetic","analyticsRepostAttempts":{},"unitySettings":{"validExecutables":{}},"userLocalId":"6bf0928a0a40e836b735de9dc989430b"}
2019-02-07T17:05:46.003Z: Initializing module: launcher
2019-02-07T17:05:46.153Z: Initializing module: proxy
2019-02-07T17:05:46.214Z: RESOLVE PROXY: http://www.audiokinetic.com DIRECT
2019-02-07T17:05:46.216Z: Setting new proxy for http:www.audiokinetic.com: DIRECT bad=false
2019-02-07T17:05:46.217Z: RESOLVE PROXY: https://www.audiokinetic.com DIRECT
2019-02-07T17:05:46.217Z: Setting new proxy for https:www.audiokinetic.com: DIRECT bad=false
2019-02-07T17:05:46.218Z: Initializing module: auto-update
2019-02-07T17:05:46.218Z: Initializing module: install
2019-02-07T17:05:46.219Z: Initializing module: install-bundle
2019-02-07T17:05:46.219Z: Initializing module: eula-history
2019-02-07T17:05:46.227Z: Initializing module: install-table
2019-02-07T17:05:46.235Z: default bundles path /Users/Marcus/Library/Application Support/WwiseLauncher/Json/wwise-projects-info.json
2019-02-07T17:05:46.236Z: Initializing module: recent-project
2019-02-07T17:05:46.236Z: Initializing module: install-progress
2019-02-07T17:05:46.236Z: Initializing module: commander
2019-02-07T17:05:46.237Z: Initializing module: rss
2019-02-07T17:05:46.237Z: Initializing module: rss
2019-02-07T17:05:46.238Z: Initializing module: system
2019-02-07T17:05:46.238Z: Initializing module: download
2019-02-07T17:05:46.240Z: Initializing module: bundle-action
2019-02-07T17:05:46.240Z: Initializing module: unity
2019-02-07T17:05:46.243Z: Initializing module: samples
2019-02-07T17:05:46.243Z: Initializing module: about
2019-02-07T17:05:46.244Z: Initializing module: CRM
2019-02-07T17:05:46.248Z: Checking for deferred analytics (init)
2019-02-07T17:05:46.251Z: Initializing module: signin
2019-02-07T17:05:46.254Z: Signin: Loaded JWT from file.
2019-02-07T17:05:46.255Z: Tracking: launcher/perf/start/time:1
2019-02-07T17:05:46.255Z: *** Modules Initialisation Done!
2019-02-07T17:05:47.042Z: Unreal LauncherInstalled.dat file was not found: ENOENT: no such file or directory, open '/Users/Marcus/Library/Application Support/Epic/UnrealEngineLauncher/LauncherInstalled.dat'
2019-02-07T17:05:47.046Z: Unreal shared folder does not exist
2019-02-07T17:05:47.203Z: Tracking: launcher/pageVisit/
2019-02-07T17:05:47.253Z: Retrieving articles feed
2019-02-07T17:05:47.296Z: Tracking: launcher/pageVisit/
2019-02-07T17:05:47.318Z: Retrieving articles feed
2019-02-07T17:05:48.046Z: POST(1): https://www.audiokinetic.com/wwise/launcher/?action=articles err:null statusCode:401 PROXY: null
2019-02-07T17:05:48.046Z: Signin JWT: Logout.
2019-02-07T17:05:48.050Z: POST(2): https://www.audiokinetic.com/wwise/launcher/?action=articles err:null statusCode:401 PROXY: null
2019-02-07T17:05:48.051Z: Signin JWT: Logout.
2019-02-07T17:05:48.066Z: POST(0): https://www.audiokinetic.com/wwise/launcher/?action=allBundles err:null statusCode:401 PROXY: null
2019-02-07T17:05:48.066Z: Signin JWT: Logout.
2019-02-07T17:05:48.560Z: POST(4): https://www.audiokinetic.com/wwise/launcher/?action=login err:null statusCode:200 PROXY: null
2019-02-07T17:05:48.563Z: POST(3): https://www.audiokinetic.com/wwise/launcher/?action=login err:null statusCode:200 PROXY: null
2019-02-07T17:05:48.564Z: POST(5): https://www.audiokinetic.com/wwise/launcher/?action=login err:null statusCode:200 PROXY: null
2019-02-07T17:05:48.565Z: Tracking: launcher/pageVisit/
2019-02-07T17:05:48.567Z: POST_SIGNED: https://www.audiokinetic.com/wwise/launcher/?action=articles error from server: Cannot recognize location
2019-02-07T17:05:48.567Z: Error while retrieving article feed: Error: Cannot recognize location
2019-02-07T17:05:48.568Z: POST_SIGNED: https://www.audiokinetic.com/wwise/launcher/?action=articles error from server: Cannot recognize location
2019-02-07T17:05:48.568Z: Error while retrieving article feed: Error: Cannot recognize location
2019-02-07T17:05:48.569Z: POST_SIGNED: https://www.audiokinetic.com/wwise/launcher/?action=allBundles error from server: Cannot recognize location
2019-02-07T17:05:48.581Z: Retrieving articles feed
2019-02-07T17:05:48.600Z: Tracking: launcher/pageVisit/
2019-02-07T17:05:48.605Z: Retrieving articles feed
2019-02-07T17:05:48.622Z: Tracking: launcher/pageVisit/
2019-02-07T17:05:48.623Z: Retrieving articles feed
2019-02-07T17:05:48.637Z: Tracking: launcher/pageVisit/
2019-02-07T17:05:48.638Z: Retrieving articles feed
2019-02-07T17:05:48.651Z: Tracking: launcher/pageVisit/
2019-02-07T17:05:48.666Z: Retrieving articles feed
2019-02-07T17:05:48.668Z: Tracking: launcher/pageVisit/
2019-02-07T17:05:48.670Z: Retrieving articles feed
2019-02-07T17:05:48.698Z: Tracking: launcher/signin/shown
2019-02-07T17:05:49.065Z: POST(7): https://www.audiokinetic.com/wwise/launcher/?action=articles err:null statusCode:200 PROXY: null
2019-02-07T17:05:49.071Z: POST(6): https://www.audiokinetic.com/wwise/launcher/?action=articles err:null statusCode:200 PROXY: null
2019-02-07T17:05:49.129Z: POST(8): https://www.audiokinetic.com/wwise/launcher/?action=articles err:null statusCode:200 PROXY: null
2019-02-07T17:05:49.297Z: POST(9): https://www.audiokinetic.com/wwise/launcher/?action=articles err:null statusCode:200 PROXY: null
2019-02-07T17:05:49.302Z: POST(11): https://www.audiokinetic.com/wwise/launcher/?action=articles err:null statusCode:200 PROXY: null
2019-02-07T17:05:49.328Z: POST(10): https://www.audiokinetic.com/wwise/launcher/?action=articles err:null statusCode:200 PROXY: null
2019-02-07T17:05:58.548Z: Tracking: launcher/signin
2019-02-07T17:05:58.549Z: Tracking: launcher/signin/submit
2019-02-07T17:05:59.416Z: POST(12): https://www.audiokinetic.com/wwise/launcher/?action=login err:null statusCode:200 PROXY: null
2019-02-07T17:05:59.420Z: Tracking: launcher/pageVisit/
2019-02-07T17:05:59.428Z: Retrieving articles feed
2019-02-07T17:05:59.958Z: POST(13): https://www.audiokinetic.com/wwise/launcher/?action=articles err:null statusCode:200 PROXY: null
2019-02-07T17:07:19.983Z: Tracking: launcher/pageVisit/About
2019-02-07T17:07:24.309Z: Tracking: launcher/openLog
by Marcus K. (120 points)
Hi everyone, we just released a new version of the Wwise Launcher that includes an important stability fix. We hope it will fix the issue you experience. Are you able to verify?
by Bernard R. (Audiokinetic) (35.8k points)
Ok so I made a completely fresh install of OsX Mojave on my Macbook and downloaded the new Launcher Version but nothing Changed. Still "Initializing. Connecting to server.." nothing happens..
by Marcus K. (120 points)
Hello!
A new version of the Launcher has been released last week. After updating the Launcher, do you still get troubles?
by Joelle (Audiokinetic) (140 points)
Hi I just tried and I got this error

2019-03-18T20:06:07.269Z: Initializing module: install-log
2019-03-18T20:06:07.271Z: === System Data ===
2019-03-18T20:06:07.271Z:    Initializing WwiseLauncher 2019.3.7
2019-03-18T20:06:07.272Z:    Wwise Launcher 2019.3.7.866
2019-03-18T20:06:07.272Z:    locale: en-US
2019-03-18T20:06:07.273Z:    exe: /Applications/Wwise Launcher.app/Contents/MacOS/Electron
2019-03-18T20:06:07.273Z:    app: /Applications/Wwise Launcher.app/Contents/Resources/app.asar
2019-03-18T20:06:07.273Z:    node version: v10.2.0
2019-03-18T20:06:07.273Z:    argv:/Applications/Wwise Launcher.app/Contents/MacOS/Electron
2019-03-18T20:06:07.273Z:    userData: /Users/-m-/Library/Application Support/WwiseLauncher
2019-03-18T20:06:07.273Z:    appData: /Users/-m-/Library/Application Support
2019-03-18T20:06:07.274Z:    module: /Applications/Wwise Launcher.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework
2019-03-18T20:06:07.274Z:    home: /Users/-m-
2019-03-18T20:06:07.274Z:    temp: /var/folders/zk/k425ys1d3jn_bsdrqv7q77hm0000gn/T/
2019-03-18T20:06:07.274Z: Initializing module: settings
2019-03-18T20:06:07.280Z: Loaded user settings: {"mainWindowBounds":{"x":820,"y":89,"width":1100,"height":900,"minWidth":300,"minHeight":0},"lastInstallDirectory":"/Applications/Audiokinetic","analyticsRepostAttempts":{},"unitySettings":{"validExecutables":{}},"userLocalId":"db4c179a93e1a10f935f605c3077c13d"}
2019-03-18T20:06:07.280Z: Initializing module: launcher
2019-03-18T20:06:07.376Z: Initializing module: proxy
2019-03-18T20:06:07.493Z: RESOLVE PROXY: http://www.audiokinetic.com DIRECT
2019-03-18T20:06:07.495Z: Setting new proxy for http:www.audiokinetic.com: DIRECT bad=false
2019-03-18T20:06:07.498Z: RESOLVE PROXY: https://www.audiokinetic.com DIRECT
2019-03-18T20:06:07.498Z: Setting new proxy for https:www.audiokinetic.com: DIRECT bad=false
2019-03-18T20:06:07.499Z: Initializing module: auto-update
2019-03-18T20:06:07.499Z: Initializing module: install
2019-03-18T20:06:07.500Z: Initializing module: install-bundle
2019-03-18T20:06:07.500Z: Initializing module: eula-history
2019-03-18T20:06:07.518Z: Loaded eula-history.json: null
2019-03-18T20:06:07.519Z: Initializing module: install-table
2019-03-18T20:06:07.539Z: default bundles path /Users/-m-/Library/Application Support/WwiseLauncher/Json/wwise-projects-info.json
2019-03-18T20:06:07.540Z: Could not execute operation 'Load Default Bundles match': ENOENT: no such file or directory, open '/Users/-m-/Library/Application Support/WwiseLauncher/Json/wwise-projects-info.json'
2019-03-18T20:06:07.541Z: Initializing module: recent-project
2019-03-18T20:06:07.541Z: Initializing module: install-progress
2019-03-18T20:06:07.541Z: Initializing module: commander
2019-03-18T20:06:07.541Z: Initializing module: rss
2019-03-18T20:06:07.542Z: Initializing module: rss
2019-03-18T20:06:07.542Z: Initializing module: project-zipper
2019-03-18T20:06:07.542Z: Initializing module: local-projects
2019-03-18T20:06:07.543Z: Initializing module: system
2019-03-18T20:06:07.543Z: Initializing module: download
2019-03-18T20:06:07.545Z: Initializing module: bundle-action
2019-03-18T20:06:07.545Z: Initializing module: unity
2019-03-18T20:06:07.548Z: Initializing module: samples
2019-03-18T20:06:07.548Z: Initializing module: about
2019-03-18T20:06:07.549Z: Initializing module: CRM
2019-03-18T20:06:07.552Z: Initializing module: update-launcher
2019-03-18T20:06:07.557Z: Initializing module: promote-versions
2019-03-18T20:06:07.558Z: Checking for deferred analytics (init)
2019-03-18T20:06:07.563Z: Posting deferred analytics file analytics-deferred-posts-{5ee62b54027d2045637ec5553562db67}-{6c704b58f291e3c23e2e17d21a6a1b8c}.json
2019-03-18T20:06:08.363Z: Unreal LauncherInstalled.dat file was not found: ENOENT: no such file or directory, open '/Users/-m-/Library/Application Support/Epic/UnrealEngineLauncher/LauncherInstalled.dat'
2019-03-18T20:06:08.366Z: Unreal shared folder does not exist
2019-03-18T20:06:08.438Z: Tracking: launcher/pageVisit/
2019-03-18T20:06:08.457Z: Retrieving articles feed
2019-03-18T20:06:08.612Z: POST(0): https://www.audiokinetic.com/wwise/launcher/?action=log err:null statusCode:200 PROXY: null
2019-03-18T20:06:08.614Z: Initializing module: signin
2019-03-18T20:06:08.617Z: Signin: Loaded JWT from file.
2019-03-18T20:06:08.617Z: Tracking: launcher/perf/start/time:2
2019-03-18T20:06:08.618Z: *** Modules Initialisation Done!
2019-03-18T20:06:08.639Z: Tracking: launcher/pageVisit/
2019-03-18T20:06:08.651Z: Retrieving articles feed
2019-03-18T20:06:09.052Z: POST(1): https://www.audiokinetic.com/wwise/launcher/?action=allBundles err:null statusCode:200 PROXY: null
2019-03-18T20:06:09.056Z: POST(2): https://www.audiokinetic.com/wwise/launcher/?action=articles err:null statusCode:200 PROXY: null
2019-03-18T20:06:09.152Z: POST(3): https://www.audiokinetic.com/wwise/launcher/?action=articles err:null statusCode:200 PROXY: null
2019-03-18T20:06:10.363Z: Tracking: launcher/pageVisit/Projects
2019-03-18T20:06:10.959Z: POST(4): https://www.audiokinetic.com/wwise/launcher/?action=projects err:null statusCode:200 PROXY: null
2019-03-18T20:06:14.292Z: Tracking: launcher/pageVisit/Bundles
2019-03-18T20:06:17.428Z: POST(5): https://www.audiokinetic.com/wwise/launcher/?action=allBundles err:null statusCode:200 PROXY: null
2019-03-18T20:06:17.525Z: Auto-update: checking for new WwiseLauncher version
2019-03-18T20:06:17.526Z: Auto-update: current WwiseLauncher version 2019.3.7.866 is up to date
2019-03-18T20:06:27.582Z: Tracking: launcher/pageVisit/Bundle/wwise.2018_1_6_6858
2019-03-18T20:06:30.072Z: POST(6): https://www.audiokinetic.com/wwise/launcher/?action=getFiles&bundle_id=2018.1.6_6858 err:null statusCode:200 PROXY: null
2019-03-18T20:06:30.728Z: Unreal LauncherInstalled.dat file was not found: ENOENT: no such file or directory, open '/Users/-m-/Library/Application Support/Epic/UnrealEngineLauncher/LauncherInstalled.dat'
2019-03-18T20:06:30.730Z: Unreal shared folder does not exist
2019-03-18T20:07:01.897Z: Tracking: launcher/pageVisit/Plugin/wwise.2018_1_6_6858
2019-03-18T20:07:02.505Z: Unreal LauncherInstalled.dat file was not found: ENOENT: no such file or directory, open '/Users/-m-/Library/Application Support/Epic/UnrealEngineLauncher/LauncherInstalled.dat'
2019-03-18T20:07:02.508Z: Unreal shared folder does not exist
2019-03-18T20:07:10.758Z: Tracking: launcher/install/wwise.2018_1_6_6858 children:audiokinetic.soundseed.2018_1_6_6858,audiokinetic.reflect.2018_1_6_6858,mcdsp.ml1futzbox.2018_1_6_6858,izotope.suite.2018_1_6_6858,auro.headphone.2018_1_6_6858
2019-03-18T20:07:10.764Z: wwise.2018_1_6_6858: State='Apply'
2019-03-18T20:07:10.765Z: wwise.2018_1_6_6858: Action='Apply'
2019-03-18T20:07:10.829Z: Tracking: launcher/pageVisit/Bundles
2019-03-18T20:07:11.054Z: wwise.2018_1_6_6858: BeginOperation='download_prerequisites'
2019-03-18T20:07:11.055Z: wwise.2018_1_6_6858: EndOperation='download_prerequisites'
2019-03-18T20:07:11.056Z: wwise.2018_1_6_6858: BeginOperation='create_directories'
2019-03-18T20:07:11.153Z: Updating install table owner
2019-03-18T20:07:17.523Z: wwise.2018_1_6_6858: EndOperation='create_directories'
2019-03-18T20:07:17.526Z: wwise.2018_1_6_6858: Error:'Error: Command failed: sh -c 'mkdir -p "/Applications/Audiokinetic/Wwise 2018.1.6.6858";chown -m- "/Applications/Audiokinetic/Wwise 2018.1.6.6858";mkdir -p "/Applications/Audiokinetic/Data";chown -m- "/Applications/Audiokinetic/Data";find /Applications/Audiokinetic \( -type f -or -type d \) -not -name ".DS_Store" -exec chown :_wwise_launcher {} +;find /Applications/Audiokinetic \( -type f -or -type d \) -not -name ".DS_Store" -exec chmod ug+rwx,o+rx {} +;chown -m-
by Marco C. (110 points)
"/Applications/Audiokinetic/Data/install-table.json"''
2019-03-18T20:07:17.527Z: Tracking: launcher/error/wwise.2018_1_6_6858/Error: Command failed: sh -c 'mkdir -p "/Applications/Audiokinetic/Wwise 2018.1.6.6858";chown -m- "/Applications/Audiokinetic/Wwise 2018.1.6.6858";mkdir -p "/Applications/Audiokinetic/Data";chown -m- "/Applications/Audiokinetic/Data";find /Applications/Audiokinetic \( -type f -or -type d \) -not -name ".DS_Store" -exec chown :_wwise_launcher {} +;find /Applications/Audiokinetic \( -type f -or -type d \) -not -name ".DS_Store" -exec chmod ug+rwx,o+rx {} +;chown -m- "/Applications/Audiokinetic/Data/install-table.json"'Error: Command failed: sh -c 'mkdir -p "/Applications/Audiokinetic/Wwise 2018.1.6.6858";chown -m- "/Applications/Audiokinetic/Wwise 2018.1.6.6858";mkdir -p "/Applications/Audiokinetic/Data";chown -m- "/Applications/Audiokinetic/Data";find /Applications/Audiokinetic \( -type f -or -type d \) -not -name ".DS_Store" -exec chown :_wwise_launcher {} +;find /Applications/Audiokinetic \( -type f -or -type d \) -not -name ".DS_Store" -exec chmod ug+rwx,o+rx {} +;chown -m- "/Applications/Audiokinetic/Data/install-table.json"'
    at /Applications/Wwise Launcher.app/Contents/Resources/app.asar/node_modules/@launcher/core/node_modules/sudo-prompt/index.js:329:27
    at FSReqWrap.readFileAfterClose [as oncomplete] (fs.js:440:3)
2019-03-18T20:07:17.527Z: Error Error: Command failed: sh -c 'mkdir -p "/Applications/Audiokinetic/Wwise 2018.1.6.6858";chown -m- "/Applications/Audiokinetic/Wwise 2018.1.6.6858";mkdir -p "/Applications/Audiokinetic/Data";chown -m- "/Applications/Audiokinetic/Data";find /Applications/Audiokinetic \( -type f -or -type d \) -not -name ".DS_Store" -exec chown :_wwise_launcher {} +;find /Applications/Audiokinetic \( -type f -or -type d \) -not -name ".DS_Store" -exec chmod ug+rwx,o+rx {} +;chown -m- "/Applications/Audiokinetic/Data/install-table.json"'
2019-03-18T20:07:17.528Z: wwise.2018_1_6_6858: State='Completed'
2019-03-18T20:07:17.529Z: Tracking: launcher/perf/install/time:6,download:1281484178,uncompressed:2811105012
2019-03-18T20:10:30.323Z: Tracking: launcher/openLog
by Marco C. (110 points)
Hello,
Now it is working fine.
Thanks!
by Fernando M. (150 points)
For anyone who ends up reading this, I was able to fix the server not connecting by deleting the "install-table.json" file.  There's a thread that mentions the location for it for those who had the same issue on windows which I will post below.  For mac, the file exists in Applications->Audiokinetic->Data

Hope this helps!
(Thread for the Windows fix): https://www2.audiokinetic.com/qa/8836/launcher-does-not-work-properly-anymore-how-can-i-fix-it
by Jason O. (100 points)

1 Answer

0 votes
Update -

If I restart my computer and the first thing I open is the Launcher, then it works.

Tested on both of them.

So, if you're in a hurry to install something, do this.
by Fernando M. (150 points)
I'm experiencing the same issue on Mojave.
by Marc T. (100 points)
Powered by Question2Answer
...