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La section Questions et réponses de la communauté Audiokinetic est un forum où les utilisateurs de Wwise et de Strata peuvent poser des questions et répondre à celles des autres membres de la communauté. Si vous souhaitez obtenir une réponse de la part de l'équipe de soutien technique d'Audiokinetic, veillez à utiliser le formulaire de Tickets de Soutien.

0 votes

When I run the installer I just get a blank white box and cannot install because of this. I noticed the buttons are still usable but just hidden, does anyone know a fix?

more info*

computer specs:

AMD Phemnom II x4 955, 3.2 Ghz

Sapphire HD 5770 1GB

8 GB RAM

http://oi42.tinypic.com/30lgoqt.jpg here is a picture of what happens when I launch the installer.

 

And here is a link to the log http://pastebin.com/1ufKYJrP

 

thanks

dans General Discussion par scott b. (100 points)
edité par scott b.

2 Réponses

0 votes

Try the following:

Install .NET 4.0 from Microsoft:
http://www.microsoft.com/en-ca/download/details.aspx?id=17851

Reboot.

Try again, please post your installation log (Go to %temp%, use this site to paste: http://pastebin.com)

Please give more information about your configuration.

par Bernard R. (Audiokinetic) (35.8k points)
I tried .NET 4.0 and it wont instal lbecause I have the same or higher version already installed.

I pasted the log for wwise here http://pastebin.com/1ufKYJrP

thanks for the reply btw, much appreciated
Maybe updating the video card drivers would be something to try.  if it does not work, then look at my other answer.
0 votes
Here is a workaround:
  • Go to the download page
  • Click the "Standalone Setup Components" link
  • download the following files:
    •  Wwise Authoring (32-bit) (17.14 MB)
    •  Wwise Authoring (64-bit) (18.88 MB)
    •  Wwise Authoring Data (231.50 MB)
    •  SDK Common
    •  SDK Windows
(You can also download the other msi files if you wish)
 
After downloading the files, do for each file:
  • double-click msi file 
  • wait until installation finished
  • go to next file
par Bernard R. (Audiokinetic) (35.8k points)
I actually tried this earlier today and it worked :) thanks for they reply
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