Community Q&A

Welcome to Audiokinetic’s community-driven Q&A forum. This is the place where Wwise and Strata users help each other out. For direct help from our team, please use the Support Tickets page. To report a bug, use the Bug Report option in the Audiokinetic Launcher. (Note that Bug Reports submitted to the Q&A forum will be rejected. Using our dedicated Bug Report system ensures your report is seen by the right people and has the best chance of being fixed.)

To get the best answers quickly, follow these tips when posting a question:

  • Be Specific: What are you trying to achieve, or what specific issue are you running into?
  • Include Key Details: Include details like your Wwise and game engine versions, operating system, etc.
  • Explain What You've Tried: Let others know what troubleshooting steps you've already taken.
  • Focus on the Facts: Describe the technical facts of your issue. Focusing on the problem helps others find a solution quickly.

Having issues with Wwise installer?

+1 vote
I am currently unable to sign in to the Wwise installer. I have done so previously and I did have a verison of Wwise installed. I was trying to download a new version but every time I attempt to log in, it instantly logs me out with an error like "cannot retrieve bundle". I have restarted my PC, uninstalled Wwise and the installer, and tried to reinstall everything and the same issue persists. Because of the issues I am having, I am also unable to report a bug or a ticket. I can log in to my account online, so I know that my details are correct and my account exists.
in General Discussion by Ben Collard (110 points)

1 Answer

0 votes

This was caused by a server issue following the deployment of changes affecting sign in. It should be back to normal now, sorry for the inconvenience.

by Alexandre L. (620 points)
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