PS4 earbuds + Xbox One controller producing no audio

Question

Hi, for our latest title we've upgraded to Wwise 2021.1.1.7601 and have issues with playback using a very specific combination of hardware (we did not have this problem on our last title which used Wwise version 2019.2.9.7459)

Xbox One Controller Model 1708
(connected to a..) Playstation 4 PS4 Controller 3.5mm Wired Headset Headphone With Control Microphone

We've tested the same controller in other combinations and found no issues with either device.
Profiling the session shows no errors, as far as Wwise is concerned the audio is playing fine, its just not audible. Was wondering if anyone has run into a similar issue or had any suggestions, thanks a lot.

Tim

Comments

If you believe there is a bug with regards to how the audio is routed in this scenario, please open a Support Ticket or report a bug through the Bug Reporter.