Wwise Launcher is not launching

Question

Hello! 

Did anyone get across this type of error while launching Wwise Launcher? 

An error occurred. We are sorry for the inconvenience.

If you were in the middle of an installation, please restart the Wwise Launcher and try again.

Details: TypeError: Cannot read property 'jwt' of undefined

at signin (app/core/backend/signin.js:70:25)

at async Object.init (app/core/backend/signin.js:150:13)

at async App.initBackendServices (app/core/app-bootstrap.js:478:13)

at async App.handleReady (app/core/app-bootstrap.js:205:25

I have tried restarting my computer several times, reinstalling the Wwise Launcher, but nothing is working. I would deeply appreciate any help in regard to this problem. 

Thank you,

Diana

Answer 1

We have reproduced a similar issue, which we think is related to a network request failure. While the cause is unclear, you can try the following:

* Confirm you are online by checking if you can access a website like audiokinetic.com
* Delete the directory "$HOME/Library/Application Support/WwiseLauncher", which contains the configuration of the Launcher itself.

Please report back if you still experience this error on launch.