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Audiokinetic의 커뮤니티 Q&A는 사용자가 Wwise와 Strata 커뮤니티 내에서 서로 질문과 답변을 하는 포럼입니다. Audiokinetic의 기술 지원팀에게 문의하고 싶으신 경우 지원 티켓 페이지를 사용해주세요.

+2 투표
2020-12-21T07:37:31.183Z: Finished checking prerequisites: err=undefined
2020-12-21T07:37:31.184Z: wwise.2019_2_8_7432: EndOperation='prepare_prerequisites'
2020-12-21T07:37:31.184Z: wwise.2019_2_8_7432: BeginOperation='install_prerequisites'
2020-12-21T07:37:34.970Z: Error: Unable to start the installation process. The user hasn't granted permission.
2020-12-21T07:37:34.970Z: Tracking: launcher/install/wwise.2019_2_8_7432/prerequisites-error
2020-12-21T07:37:34.971Z: Installation failed: error installing prerequisites
2020-12-21T07:37:34.972Z: wwise.2019_2_8_7432: EndOperation='install_prerequisites'
2020-12-21T07:37:34.973Z: wwise.2019_2_8_7432: Error:'Error: Installation failed: error installing prerequisites'
2020-12-21T07:37:34.973Z: Tracking: launcher/error/wwise.2019_2_8_7432/Error: Installation failed: error installing prerequisitesError: Installation failed: error installing prerequisites
    at Object.<anonymous> (C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\prerequisites-install.js:72:19)
    at Generator.next (<anonymous>)
    at fulfilled (C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\prerequisites-install.js:5:58)
    at runMicrotasks (<anonymous>)
    at processTicksAndRejections (internal/process/task_queues.js:97:5)
2020-12-21T07:37:34.974Z: Error Error: Installation failed: error installing prerequisites
2020-12-21T07:37:34.975Z: wwise.2019_2_8_7432: State='failed'
General Discussion yuan m. (140 포인트) 로 부터

2 답변

0 투표

I see this line here 
Error: Unable to start the installation process. The user hasn't granted permission.
Have you tried running the installing with administrative permission? That is likely the issue. Either way, I'm not a Wwise expert, just a guy with a (similar) issue to you.

Robert S. (140 포인트) 로 부터
0 투표
Hi,

This issue should now be fixed in the latest version of the Launcher.
Could you let me know if that resolved your problem?

Regards
Denys W. (Audiokinetic) (1.0k 포인트) 로 부터
Hi Denys, I'm experiencing the same issue when trying to install Wwise on a new PC. I'm using the latest version of the Wwise launcher and am trying to install 2019.2.6.7381. The log indicates that Wwise is having trouble installing C++ redistributables. I've installed Visual Studio but the issue persists. Any advice welcome!
Hi Denys, the issue still happened when trying to install with the latest launcher. I've just fixed it at last, however I needed to manually install the code dependencies, following the guide on your Wwise System Requirements page (Microsoft .NET Framework, Microsoft DirectX and Microsoft Visual Studio Redistributable). These files weren't getting installed through the launcher.
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