Installation failed: error installing prerequisites

Question

2020-12-21T06:52:41.297Z: Finished checking prerequisites: err=undefined
2020-12-21T06:52:41.298Z: wwise.2019_2_8_7432: EndOperation='prepare_prerequisites'
2020-12-21T06:52:41.298Z: wwise.2019_2_8_7432: BeginOperation='install_prerequisites'
2020-12-21T06:52:42.859Z: Error: Unable to start the installation process. The user hasn't granted permission.
2020-12-21T06:52:42.859Z: Tracking: launcher/install/wwise.2019_2_8_7432/prerequisites-error
2020-12-21T06:52:42.860Z: Installation failed: error installing prerequisites
2020-12-21T06:52:42.861Z: wwise.2019_2_8_7432: EndOperation='install_prerequisites'
2020-12-21T06:52:42.861Z: wwise.2019_2_8_7432: Error:'Error: Installation failed: error installing prerequisites'
2020-12-21T06:52:42.862Z: Tracking: launcher/error/wwise.2019_2_8_7432/Error: Installation failed: error installing prerequisitesError: Installation failed: error installing prerequisites
    at Object.<anonymous> (C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\prerequisites-install.js:72:19)
    at Generator.next (<anonymous>)
    at fulfilled (C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\prerequisites-install.js:5:58)
    at runMicrotasks (<anonymous>)
    at processTicksAndRejections (internal/process/task_queues.js:97:5)
2020-12-21T06:52:42.863Z: Error Error: Installation failed: error installing prerequisites
2020-12-21T06:52:42.864Z: wwise.2019_2_8_7432: State='failed'
2020-12-21T06:52:42.864Z: Tracking: launcher/perf/install/time:4,download:31733748,uncompressed:107059712
2020-12-21T06:52:45.151Z: Tracking: launcher/update//showMessage
2020-12-21T06:52:47.900Z: Tracking: launcher/openLog

Answer 1

same problem

Answer 2

Hi,

We are currently working on this issue and think that we might have found a solution, would you care to test this version of the Wwise Launcher and let us know if it fixes the issue ?

http://www.audiokinetic.com/download/WwiseLauncher-2020.3.2.msi

Thanks !

Comments

Dear Yuan, Can you confirm the build provide fixes the issue?

Answer 3

Hi,

This should now been resolved in the latest version of the Launcher.

Let me know if that resolved you problem.

Regards

Comments

Its not fixed