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Install operation completed with errors - User did not grant permission

0 votes

Hi there,
I'm trying to install Wwise on my MacBook Pro but I keep getting the following error as it tries to install it:
"Install operation completed with errors - User did not grant permission".

I've even tried installing it using the offline installer but I get the same error. I've made the big mistake of installing Catalina on my laptop, and I know Wwise has been having some problems with Wwise, but I should still be able to install it, right?

I can't seem to copy the log because the max length is 8000 characters?

in General Discussion by Nicolas V. (130 points)
i have the same issue
by Cosmin R. (100 points)
I'm having what sounds like a similar issue on PC:-

2020-12-18T21:32:51.874Z: wwise.2019_2_8_7432: EndOperation='prepare_prerequisites'
2020-12-18T21:32:51.876Z: wwise.2019_2_8_7432: BeginOperation='install_prerequisites'
2020-12-18T21:32:53.176Z: post (0): https://www.audiokinetic.com/wwise/launcher/?action=allBundles err:null statusCode:200 PROXY: null
2020-12-18T21:32:56.609Z: Error: Unable to start the installation process. The user hasn't granted permission.
2020-12-18T21:32:56.609Z: Tracking: launcher/installStandalone/wwise.2019_2_8_7432/prerequisites-error
2020-12-18T21:32:56.611Z: Installation failed: error installing prerequisites
2020-12-18T21:32:56.613Z: wwise.2019_2_8_7432: EndOperation='install_prerequisites'
2020-12-18T21:32:56.616Z: wwise.2019_2_8_7432: Error:'Error: Installation failed: error installing prerequisites'
2020-12-18T21:32:56.617Z: Tracking: launcher/error/wwise.2019_2_8_7432/Error: Installation failed: error installing prerequisitesError: Installation failed: error installing prerequisites
    at Object.<anonymous> (C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\prerequisites-install.js:72:19)
    at Generator.next (<anonymous>)
    at fulfilled (C:\Program Files\Wwise Launcher\resources\app.asar\core\backend\prerequisites-install.js:5:58)
    at processTicksAndRejections (internal/process/task_queues.js:97:5)
2020-12-18T21:32:56.619Z: Error Error: Installation failed: error installing prerequisites
by Ollie (120 points)
moved by Mads Maretty S.
why no person can reslove this problem?
by yuan m. (140 points)
moved by Mads Maretty S.
Error: Installation failed: error installing prerequisites (permissions-related)
asked Apr 22, 2021 in General Discussion by Sierra C. (150 points)
I'm experiencing this issue installing Wwise 2021.1.5.7749 on Mac.

Does anyone have any Mac solutions to this problem?

Thanks in advance!
by Mark D. (100 points)
moved by Mads Maretty S.
I have the same issue, but none of the provided solutions works for me.
I'm blocked.
by Nikita Dudnik (100 points)

2 Answers

+1 vote
 
Best answer

For PC

See Install operation completed with errors - User did not grant permission

For Mac

First make sure there is no pending update for your Wwise Launcher and that you have tried rebooting your Mac.
Then, make sure you are installing to a location for which the logged-in user has write access to, and that your user is an Administrator. When starting the installation, a "WwiseLauncher Password Prompt" should appear.
Failure to enter valid credentials or this prompt not appearing due to internal failure is the cause of the "User did not grant permission" error.



If this prompt does not appear, there are additional steps you can take to identify the issue.

Open Terminal.app and attempt to run the following command, which should trigger a password prompt:

osascript -e 'do shell script "echo foo" with administrator privileges'

If, instead of the above mentioned password prompt, you get the following message:

osascript: can't open default scripting component.

It indicates something is preventing the Apple Script to execute, which is likely also the cause why the Wwise Launcher isn't able to show the password prompt.
You can find out what component is blocking this feature by running:

sudo dtruss -n osalang -t open

In the terminal and looking at the output, a list of components causing the issue should be listed.
Removing those components (users have reported problematic components coming from /Library/Audio/Plug-Ins/Components) should allow to trigger the prompt properly when running the osascript command mentioned above, and by extension should allow the Wwise Launcher to show the prompt as well.

If you are unable to trigger the prompt after following these steps, contact Customer Support.

by Samuel L. (Audiokinetic) (23.6k points)
selected by Samuel L. (Audiokinetic)
Your solution didn't work for me but lead me to this post: https://www.reddit.com/r/MacOS/comments/f37ybt/comment/ibtwf1s/?utm_source=share&utm_medium=web2x&context=3
which solved my issue.
by Ni C. (100 points)
Hi Samuel, I'm getting the same issue, from the administrator user and with sorted permissions for the volume where I'm trying to install.
Osascript command got no responses in terminal.
Please advise me what to do.
by Simeon H. (150 points)
Actually I missed the reddit post by Ni C that worked. I copy it here for whoever struggles with that issue:

Open two terminals and in one terminal run:

sudo fs_usage -w -f filesys osalang | grep Library/

This will attempt to list file system events triggered by the osalang command, and will filter the output to only list events having to do with files with "Library/" in their path (where problems are likely to occur).

In the other terminal run:

osalang -L

Normally, this tries to list the available osa scripting language components.

In the output, I found unexpected opens being issued to an audio plug-in that I completely forgot I tried to install. After removing the non-operative Audio plug-in and reopening Script Editor, everything I noted above worked properly!
by Simeon H. (150 points)
How do I know which one I should delete??? That's too many plugins here
by Jiahao Chen (100 points)
This did not work for me, but I did make a  folder called Audiokinetic      
That seemed to fix it.
by Cassandra S. (100 points)
Guys after a year of struggling with that bug I have finally found a solution.

I've simply created a new USER on my mac and tried to install as usual with the wwise launcher. The password prompt popped up instantly, I entered a password and the installation started without any ridiculous USER DIDN'T GRANT PERMISSION signs.  

Logged back in my main user and opened Wwise manually (it appears in the directory you could choose during installation) and it works!

P.S.: I still don't see it in the launcher of my MAIN user and can't add it there. But I could finally work with the software jumping between two users >_<

Will keep you updated.
______
UPD: To add Wwise to your MAIN USER launcher you need to provide an access of the folder where you Installed Wwise. In my case it is /Application/Audiokinetic. Now I have everything on my main USER.
by Kirill Z. (140 points)
0 votes
Guys after a year of struggling with that bug I have finally found a solution.

I've simply created a new USER on my mac and tried to install as usual with the wwise launcher. The password prompt popped up instantly, I entered a password and the installation started without any ridiculous USER DIDN'T GRANT PERMISSION signs.  

Logged back in my main user and opened Wwise manually (it appears in the directory you could choose during installation) and it works!

P.S.: I still don't see it in the launcher of my MAIN user and can't add it there. But I could finally work with the software jumping between two users >_<

Will keep you updated.
______
UPD: To add Wwise to your MAIN USER launcher you need to provide an access of the folder where you Installed Wwise. In my case it is /Application/Audiokinetic. Now I have everything on my main USER.
by Kirill Z. (140 points)
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