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Error installing Wwise

0 votes
I am opening another post as nobody gave me solutions. In my mac pro 2011 32gb ram 3.33ghz 4core intel xeon Wwise installation fails in both online and offline mode with the following error message:

 

Offline install operation completed with errors:

 

Command failed: sh -c 'mkdir -p "/Applications/Audiokinetic/Wwise 2019.1.0.6947";chown -m- "/Applications/Audiokinetic/Wwise 2019.1.0.6947";mkdir -p "/Applications/Audiokinetic/Data";chown -m- "/Applications/Audiokinetic/Data";find /Applications/Audiokinetic \( -type f -or -type d \) -not -name ".DS_Store" -exec chown :_wwise_launcher {} +;find /Applications/Audiokinetic \( -type f -or -type d \) -not -name ".DS_Store" -exec chmod ug+rwx,o+rx {} +;chown -m- "/Applications/Audiokinetic/Data/install-table.json"''

this is the part of the log showed in the red box...

 

Marco
in General Discussion by Marco C. (110 points)
Hello Marco,

Could you reproduce your issue and then provide the log?
A button to open the log should be available in the red box.

Thank you!
by Joelle (Audiokinetic) (140 points)
2019-04-11T15:31:13.280Z: Initializing module: install-log
2019-04-11T15:31:13.282Z: === System Data ===
2019-04-11T15:31:13.282Z:    Initializing WwiseLauncher 2019.3.7
2019-04-11T15:31:13.284Z:    Wwise Launcher 2019.3.7.866
2019-04-11T15:31:13.284Z:    locale: en-US
2019-04-11T15:31:13.285Z:    exe: /Applications/Wwise Launcher.app/Contents/MacOS/Electron
2019-04-11T15:31:13.285Z:    app: /Applications/Wwise Launcher.app/Contents/Resources/app.asar
2019-04-11T15:31:13.285Z:    node version: v10.2.0
2019-04-11T15:31:13.285Z:    argv:/Applications/Wwise Launcher.app/Contents/MacOS/Electron
2019-04-11T15:31:13.286Z:    userData: /Users/-m-/Library/Application Support/WwiseLauncher
2019-04-11T15:31:13.286Z:    appData: /Users/-m-/Library/Application Support
2019-04-11T15:31:13.286Z:    module: /Applications/Wwise Launcher.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework
2019-04-11T15:31:13.286Z:    home: /Users/-m-
2019-04-11T15:31:13.287Z:    temp: /var/folders/zk/k425ys1d3jn_bsdrqv7q77hm0000gn/T/
2019-04-11T15:31:13.287Z: Initializing module: settings
2019-04-11T15:31:13.288Z: Loaded user settings: {"signinUrl":"https://www.audiokinetic.com/wwise/launcher/?action=login","bundlesUrls":["https://www.audiokinetic.com/wwise/launcher/?action=allBundles"],"logUrl":"https://www.audiokinetic.com/wwise/launcher/?action=log","articleUrl":"https://www.audiokinetic.com/wwise/launcher/?action=articles","projectsUrl":"https://www.audiokinetic.com/wwise/launcher/?action=projects","postTrackingIntervalSec":900,"showDevTools":false,"disableAutoUpdate":false,"disableTracking":false,"disableSha1Checks":false,"disableInstallCleanup":false,"disablePromoteVersionAlerts":false,"verboseLog":false,"allowInvalidCertificate":false,"concurrentInstallSteps":3,"concurrentUnpackSteps":2,"writeFileBufferSize":5242880,"debugCredentials":{"email":"","password":""},"autoDetectExistingInstalls":true,"skipAkWwiseInstall":false,"alertDismissed":[],"alertRemindLater":[],"launcherUpdateReminder":null,"remindTomorrowDuration":86400000,"remindWeekDuration":604800000,"checkAlertInterval":3600000,"http":{"default":{"maxAttempts":50,"delay":1000,"timeout":10000,"maxTimeoutMultiplier":0},"download":{"maxAttempts":15,"delay":null,"timeout":10000,"maxTimeoutMultiplier":4},"proxy":{"maxAttempts":1,"delay":1000,"timeout":2000,"maxTimeoutMultiplier":0}},"downloadDir":null}
2019-04-11T15:31:13.290Z: Loaded user settings: {"mainWindowBounds":{"x":438,"y":23,"width":1100,"height":900,"minWidth":300,"minHeight":0},"lastInstallDirectory":"/Applications/Audiokinetic","analyticsRepostAttempts":{"0f8ce78690408ef0fb1e408a210c555c_31b9acd47976385ac269821ac8c2ec04":1},"unitySettings":{"validExecutables":{}},"userLocalId":"db4c179a93e1a10f935f605c3077c13d","lastStandaloneDirectory":"/Users/-m-/Documents"}
2019-04-11T15:31:13.291Z: Initializing module: launcher
2019-04-11T15:31:13.387Z: Initializing module: proxy
2019-04-11T15:31:13.483Z: RESOLVE PROXY: http://www.audiokinetic.com DIRECT
2019-04-11T15:31:13.487Z: Setting new proxy for http:www.audiokinetic.com: DIRECT bad=false
2019-04-11T15:31:13.489Z: RESOLVE PROXY: https://www.audiokinetic.com DIRECT
2019-04-11T15:31:13.490Z: Setting new proxy for https:www.audiokinetic.com: DIRECT bad=false
2019-04-11T15:31:13.490Z: Initializing module: auto-update
2019-04-11T15:31:13.491Z: Initializing module: install
2019-04-11T15:31:13.491Z: Initializing module: install-bundle
2019-04-11T15:31:13.492Z: Initializing module: eula-history
2019-04-11T15:31:13.506Z: Loaded eula-history.json: null
2019-04-11T15:31:13.506Z: Initializing module: install-table
2019-04-11T15:31:13.523Z: default bundles path /Users/-m-/Library/Application Support/WwiseLauncher/Json/wwise-projects-info.json
2019-04-11T15:31:13.524Z: Could not execute operation 'Load Default Bundles match': ENOENT: no such file or directory, open '/Users/-m-/Library/Application Support/WwiseLauncher/Json/wwise-projects-info.json'
2019-04-11T15:31:13.524Z: Initializing module: recent-project
2019-04-11T15:31:13.525Z: Initializing module: install-progress
2019-04-11T15:31:13.525Z: Initializing module: commander
2019-04-11T15:31:13.525Z: Initializing module: rss
2019-04-11T15:31:13.526Z: Initializing module: rss
2019-04-11T15:31:13.526Z: Initializing module: project-zipper
2019-04-11T15:31:13.526Z: Initializing module: local-projects
2019-04-11T15:31:13.527Z: Initializing module: system
2019-04-11T15:31:13.527Z: Initializing module: download
2019-04-11T15:31:13.528Z: Initializing module: bundle-action
2019-04-11T15:31:13.530Z: Initializing module: unity
2019-04-11T15:31:13.532Z: Initializing module: samples
2019-04-11T15:31:13.532Z: Initializing module: about
2019-04-11T15:31:13.532Z: Initializing module: CRM
2019-04-11T15:31:13.536Z: Initializing module: update-launcher
2019-04-11T15:31:13.538Z: Initializing module: promote-versions
2019-04-11T15:31:13.539Z: Checking for deferred analytics (init)
2019-04-11T15:31:13.545Z: Initializing module: signin
2019-04-11T15:31:13.547Z: Signin: Loaded JWT from file.
2019-04-11T15:31:13.548Z: Tracking: launcher/perf/start/time:2
2019-04-11T15:31:13.548Z: *** Modules Initialisation Done!
2019-04-11T15:31:14.273Z: Unreal LauncherInstalled.dat file was not found: ENOENT: no such file or directory, open '/Users/-m-/Library/Application Support/Epic/UnrealEngineLauncher/LauncherInstalled.dat'
2019-04-11T15:31:14.276Z: Unreal shared folder does not exist
2019-04-11T15:31:14.342Z: Tracking: launcher/pageVisit/
2019-04-11T15:31:14.396Z: Retrieving articles feed
2019-04-11T15:31:15.653Z: POST(1): https://www.audiokinetic.com/wwise/launcher/?action=articles err:null statusCode:200 PROXY: null
2019-04-11T15:31:16.454Z: POST(0): https://www.audiokinetic.com/wwise/launcher/?action=allBundles err:null statusCode:200 PROXY: null
2019-04-11T15:31:16.491Z: Auto-update: checking for new WwiseLauncher version
2019-04-11T15:31:16.491Z: Auto-update: current WwiseLauncher version 2019.3.7.866 is up to date
2019-04-11T15:31:25.959Z: Tracking: launcher/pageVisit/Bundle/wwise.2019_1_0_6947
2019-04-11T15:31:28.821Z: POST(2): https://www.audiokinetic.com/wwise/launcher/?action=getFiles&bundle_id=2019.1.0_6947 err:null statusCode:200 PROXY: null
2019-04-11T15:31:29.504Z: Unreal LauncherInstalled.dat file was not found: ENOENT: no such file or directory, open '/Users/-m-/Library/Application Support/Epic/UnrealEngineLauncher/LauncherInstalled.dat'
2019-04-11T15:31:29.505Z: Unreal shared folder does not exist
2019-04-11T15:31:35.051Z: Tracking: launcher/pageVisit/Plugin/wwise.2019_1_0_6947
2019-04-11T15:31:35.648Z: Unreal LauncherInstalled.dat file was not found: ENOENT: no such file or directory, open '/Users/-m-/Library/Application Support/Epic/UnrealEngineLauncher/LauncherInstalled.dat'
by Marco C. (110 points)
2019-04-11T15:31:35.648Z: Unreal shared folder does not exist
2019-04-11T15:31:37.418Z: Tracking: launcher/install/wwise.2019_1_0_6947 children:audiokinetic.soundseed.2019_1_0_6947,audiokinetic.reflect.2019_1_0_6947,audiokinetic.motion.2019_1_0_6947,mcdsp.ml1futzbox.2019_1_0_6947,izotope.suite.2019_1_0_6947,auro.headphone.2019_1_0_6947
2019-04-11T15:31:37.421Z: wwise.2019_1_0_6947: State='Apply'
2019-04-11T15:31:37.423Z: wwise.2019_1_0_6947: Action='Apply'
2019-04-11T15:31:37.488Z: Tracking: launcher/pageVisit/Bundles
2019-04-11T15:31:37.725Z: wwise.2019_1_0_6947: BeginOperation='download_prerequisites'
2019-04-11T15:31:37.725Z: wwise.2019_1_0_6947: EndOperation='download_prerequisites'
2019-04-11T15:31:37.726Z: wwise.2019_1_0_6947: BeginOperation='create_directories'
2019-04-11T15:31:37.816Z: Updating install table owner
2019-04-11T15:31:42.162Z: wwise.2019_1_0_6947: EndOperation='create_directories'
2019-04-11T15:31:42.163Z: wwise.2019_1_0_6947: Error:'Error: Command failed: sh -c 'mkdir -p "/Applications/Audiokinetic/Wwise 2019.1.0.6947";chown -m- "/Applications/Audiokinetic/Wwise 2019.1.0.6947";mkdir -p "/Applications/Audiokinetic/Data";chown -m- "/Applications/Audiokinetic/Data";find /Applications/Audiokinetic \( -type f -or -type d \) -not -name ".DS_Store" -exec chown :_wwise_launcher {} +;find /Applications/Audiokinetic \( -type f -or -type d \) -not -name ".DS_Store" -exec chmod ug+rwx,o+rx {} +;chown -m- "/Applications/Audiokinetic/Data/install-table.json"''
2019-04-11T15:31:42.163Z: Tracking: launcher/error/wwise.2019_1_0_6947/Error: Command failed: sh -c 'mkdir -p "/Applications/Audiokinetic/Wwise 2019.1.0.6947";chown -m- "/Applications/Audiokinetic/Wwise 2019.1.0.6947";mkdir -p "/Applications/Audiokinetic/Data";chown -m- "/Applications/Audiokinetic/Data";find /Applications/Audiokinetic \( -type f -or -type d \) -not -name ".DS_Store" -exec chown :_wwise_launcher {} +;find /Applications/Audiokinetic \( -type f -or -type d \) -not -name ".DS_Store" -exec chmod ug+rwx,o+rx {} +;chown -m- "/Applications/Audiokinetic/Data/install-table.json"'Error: Command failed: sh -c 'mkdir -p "/Applications/Audiokinetic/Wwise 2019.1.0.6947";chown -m- "/Applications/Audiokinetic/Wwise 2019.1.0.6947";mkdir -p "/Applications/Audiokinetic/Data";chown -m- "/Applications/Audiokinetic/Data";find /Applications/Audiokinetic \( -type f -or -type d \) -not -name ".DS_Store" -exec chown :_wwise_launcher {} +;find /Applications/Audiokinetic \( -type f -or -type d \) -not -name ".DS_Store" -exec chmod ug+rwx,o+rx {} +;chown -m- "/Applications/Audiokinetic/Data/install-table.json"'
    at /Applications/Wwise Launcher.app/Contents/Resources/app.asar/node_modules/@launcher/core/node_modules/sudo-prompt/index.js:329:27
    at FSReqWrap.readFileAfterClose [as oncomplete] (fs.js:440:3)
2019-04-11T15:31:42.164Z: Error Error: Command failed: sh -c 'mkdir -p "/Applications/Audiokinetic/Wwise 2019.1.0.6947";chown -m- "/Applications/Audiokinetic/Wwise 2019.1.0.6947";mkdir -p "/Applications/Audiokinetic/Data";chown -m- "/Applications/Audiokinetic/Data";find /Applications/Audiokinetic \( -type f -or -type d \) -not -name ".DS_Store" -exec chown :_wwise_launcher {} +;find /Applications/Audiokinetic \( -type f -or -type d \) -not -name ".DS_Store" -exec chmod ug+rwx,o+rx {} +;chown -m- "/Applications/Audiokinetic/Data/install-table.json"'
2019-04-11T15:31:42.165Z: wwise.2019_1_0_6947: State='Completed'
2019-04-11T15:31:42.165Z: Tracking: launcher/perf/install/time:4,download:266587574,uncompressed:794906661
2019-04-11T15:31:47.302Z: Tracking: launcher/openLog
by Marco C. (110 points)

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