To report a bug:

1. In the upper right of the Audiokinetic Launcher, click Help > Report a Bug.

   The Bug Reporter opens. The Bug Reporter is a multipage form that includes various required and optional fields. Include as much information as possible. The first page in the Bug Reporter is the About You page.

2. Provide the following information on the About You page:

   • If you see the Log in button, click it to log in to your account. You must be logged in to report an issue and select registered projects.

   • (Optional) From the list of your registered projects, select the one to associate with the bug report.

   When finished, click Next. The Description page opens.

3. On the Description page, provide the following information:

   Text box or list	Description
   Issue Summary	Type a short description of the problem. For example: "Wwise crashes when opening the Project Explorer".
   Product	Select the product in which you found the bug: Wwise Authoring: The authoring application, including the WAAPI. Wwise Runtime: The sound engine and anything related to the software development kit, including products integrated with Wwise. Game Engine Integration: The Unity and Unreal Engine plug-ins. Other: Any Audiokinetic product that is not included in the preceding options. If you select Wwise Runtime or Game Engine Integration, two additional fields appear on the page: Game Engine and Engine Version.
   Issue Type	Select the type of bug: Crash or Freeze: The product closes or stops responding for no obvious reason. Malfunction: The product did not respond appropriately to your action. For example, you click a button and nothing happens. Performance: The processing and response speed is significantly sub-par. Try to realistically estimate the expected time for actions to occur. For example, it is reasonable to expect that the conversion of tens of thousands of files takes a lot longer than the conversion of a few dozen files. Other: Any bug that is not included in the preceding options.
   Game Engine	This option only appears if you selected Wwise Runtime or Game Engine Integration as the Product. Select one of the following game engines: Unreal Engine Unity Other: Any game engine other than Unreal Engine or Unity. If you select this option, be sure to include more details in the Steps To Reproduce text box. Include the engine name, version number, and indicate whether the engine is internal to your organization.
   Engine Version	This option only appears if you selected Wwise Runtime or Game Engine Integration as the Product, and Unity or Unreal Engine as the Game Engine. Type the Unity or Unreal Engine version that you are using.
   Unity/Unreal Integration Version	This option only appears if you selected Wwise Runtime or Game Engine Integration as the Product, and Unity or Unreal Engine as the Game Engine. Select the version number of the Unity or Unreal Integration that you are using.
   Wwise Version	Select the version of Wwise in which you noticed the bug. The list contains all versions currently installed on your machine. If you select Other, the Specify Wwise Version text box appears, in which you can type a version that is not currently installed on your machine. If you selected Audiokinetic Launcher as the Product, the name of this option changes to Launcher Version and automatically contains the current Launcher version number.
   SDK Platform	This box only appears if you selected Wwise Runtime or Game Engine Integration as the Product. Select all applicable SDK platforms.
   Steps To Reproduce	Provide a series of steps that a member of the Audiokinetic Support team can follow in order to reproduce the bug.
   What Happens	Describe the problematic behavior that occurs when users follow the steps indicated. For example, "Wwise closes for no apparent reason."
   Expected Behavior	Describe what you expect to happen when users follow the steps indicated. For example, "The Project Explorer opens normally."
   Workaround	(Optional) If possible, describe how users can avoid the bug.

   When finished, click Next. The Attach Files page opens.

4. On the Attach Files page, you can optionally include any of the files described in the following table. The only required item is the consent check box at the bottom of the page:

   Option	Description
   Include Project Files	If you selected a registered project on the About You page, select this option to attach most of the project files. When selected, the following additional options are available: Project Path: Browse to the location of your .wproj file so that the Bug Reporter can locate the relevant project files. Include a text file with information about media files: Attach an automatically generated file that provides additional information about the project's media files. Include Profiler Session Files: Attach any Profiler Session files, typically with .txt or .prof extensions, found in your project.
   Include Wwise Anonymous Analytics	Attach automatically generated tab-delimited data files, organized in folders by Wwise session, which include detailed performance metrics.
   Include Wwise Logs	Attach automatically generated tab-delimited data files, organized in folders by Wwise session, which include detailed information, warnings, and errors recorded in the Wwise Logs view.
   Include Machine Diagnostics	Attach an automatically generated text file that contains details about your hardware.
   Include Launcher Logs	Attach automatically generated Launcher log files.
   Add Attachment	If you have additional files that might help Audiokinetic Support investigate the bug, click this button to browse to the relevant files.
   I accept that logs and attached files may contain sensitive information	(Required) Confirm that you agree to provide potentially sensitive information to Audiokinetic Support. The files remain confidential, but it is your responsibility to verify the file contents.

   When finished, click Submit. The Send Report page opens, and a progress dialog appears. Depending on your Internet connection speed, the bug submission can take several seconds to several minutes. When the data transmission is complete, the dialog turns green and you can close the Bug Reporter.