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Managing Non-Recoverable Errors

A non-recoverable error is one that cannot be resolved in Wwise. If you get one in the Conflict Manager, cancel the import for the affected file. Examples of such errors are:

  • Not a valid WAV file.

  • Error copying the file to the originals folder.

  • Can't open source or output file.

You can try to resolve these outside of Wwise and then retry the operation. Following are possible causes and suggestions for troubleshooting:

  • Unsupported file format: check the PCM audio file formats and verify that the file format, sample range, bit depth, and channel configuration are supported.

  • File path is too long: ensure the combined filename and file path is less than 256 characters. Refer to File path length limitations in Wwise.

  • File access errors: check file permissions and whether the file is in use. Sometimes files on external drives cause errors.

  • Audio file not found: for Sound Voice objects there is no media file for the reference language.

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